Support
How can we help?
Browse frequently asked questions, learn how to report a bug or request a feature, or email us directly.
Frequently Asked Questions
Answers to the questions we hear most often.
No. Core features such as scanning, OCR and PDF tools work fully offline. An internet connection is only used to display ads.
No account or sign-in is required. Install the app and start scanning right away.
All scanned documents and generated PDFs are stored locally on your device's storage. BeScan does not upload your documents to any server.
Yes. BeScan is free to download and use, and is supported by Google AdMob advertisements.
Camera permission is needed to capture documents, and storage permission is needed to save and open PDF files. Both permissions are used strictly for these on-device functions.
Yes. You can import existing PDF files from your device's storage into BeScan's merge, split, compress and watermark tools.
Report a Bug or Request a Feature
Help us make BeScan better by sharing what you find.
Describe the issue
Note what you were doing in the app, what you expected, and what happened instead.
Add your device details
Include your Android version, device model and the BeScan app version from your Play Store update history.
Attach a screenshot
A screenshot or screen recording helps us understand and reproduce the issue faster.
Feature Requests
Have an idea for a tool or improvement you'd like to see in BeScan? We read every suggestion. Send your idea to bescan.support@gmail.com with a short explanation of the problem it would solve — the more concrete the use case, the easier it is for us to prioritize.